VFS aims to provide an efficient service to the Visa applicants. If you have some feedback or a complaint, we would like to know about it as soon as possible. We shall acknowledge promptly and ensure a comprehensive and timely redress of your complaint / feedback to the best of our ability. Every Netherlands Visa Application Centre operated by VFS maintains a Complaint / Feedback register for the benefit of applicants.

Supervisor of the Visa Application Centre shall provide access to the register on demand.

If you wish to complain about the service you received from VFS, you may submit your complaint directly in person at a Visa Application Centre(s). Alternatively, you can e-mail your complaint to FeedbackNetherlands@vfshelpline.com or fax in your complaint at 011-42658208 with the following details:

• Your name,
• Address,
• Telephone number and
• A clear description of your complaint with as much detail of names, dates, places and other background as possible.

• You’re date of birth
• Type of application
• Any application reference number(s) / passport number (s)

We will take your complaint seriously, and will try to provide a full reply within 2 working days. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with the progress.

In the unlikely event that you are not satisfied with our response, you can escalate your complaint to The Embassy of Netherlands, New Delhi. In such cases your complaint must be addressed to the respective embassy.

We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.

VFS of course is keen to hear from you if you have received outstanding service from a particular member of our team and would be delighted to receive your recommendations.