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VFS
aims to provide an efficient service to the Visa applicants. If you
have some feedback or a complaint, we would like to know about it as
soon as possible. We shall acknowledge promptly and ensure a
comprehensive and timely redress of your complaint / feedback to the
best of our ability. Every Netherlands Visa Application Centre
operated by VFS maintains a Complaint/ Feedback Register for the
benefit of applicants. The Supervisor of the Visa Application
Centre shall provide access to the Register on
demand.
Alternatively,
you can e-mail your complaint to
Or
Fax in your complaint at 011-42658208
If
you wish to complain about the service you received from VFS, you
may submit your
complaint directly in person at a Visa Application Centre
(s).
In
all cases please provide your name, passport number, address and
telephone number, a clear description of your complaint / feedback
and as much detail of names, dates, places and other background as
possible.
If
you are a VISA applicant then please provide your date of birth,
type of application, Passport Number and Application reference
number as well.
We
will take your complaint seriously, and will try to provide a full
reply within 2 working days. If we cannot give you a full reply
within this time we will tell you when we expect to do so and keep
you up to date with progress.
In the unlikely event
that you are not satisfied with our response, you can escalate your
complaint addressed as per
following:
The Consulate General
of the Kingdom of the
Netherlands
Forbes
Building, First Floor,
Charanjit Rai Marg,
Fort
Mumbai- 400001
Appreciation
We
welcome your reviews on the support we provide. They will help us to
identify what we do well and what we could do better. If you have
any comments on the support you have received, please feel free to
write in the compliments register.
VFS
would, of course, is keen to hear from you if you have received
outstanding service from a particular member of our team and would
be delighted to receive your recommendations.
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